Welcome to Abtrace’s privacy policy. Abtrace respects your privacy and is committed to protecting your personal data.
Important:
Abtrace is a trading name of the legal entity Abtrace Limited, which is a registered Limited company in England and Wales (Company No.11535661). The office location is: 8 Hermitage St, Paddington, London W2, 1BE, UK.
Abtrace is the data controller responsible for the Abtrace website and any use of personal data carried out under Abtrace’s control. Abtrace is registered with the Information Commissioner’s Office (ICO) under registration no ZA517064.
This privacy policy tells you how Abtrace uses your personal data when you visit our website, interact with us, and enquire about or use our products.
It also tells you about your privacy rights and how the law protects you.
It is important that you read this privacy policy, together with any other privacy policies we may provide, so that you are fully aware of how and why we are using your data.
This privacy policy was updated on 03/Oct/2023 in compliance with the UK General Data Protection Regulation (UK GDPR) and UK Data Protection Act 2018.
If you have any questions, or would like to exercise your privacy rights, please see ‘How to contact Abtrace about privacy’ below.
Personal data, or personal identifiable information (PII), is information about an identified or identifiable individual. It does not include data which is not about an identified or identifiable individual or personal data rendered anonymous in such a manner that the individual is no longer identifiable (anonymous data).
Through our website at www.abtrace.co, you can contact us through the available form, chatbot, email or telephone provided. This website is not intended for children aged under 16.
We do not request or knowingly collect:
We aim to collect the minimum amount of information required for each specific purpose and roles by which you might interact with us. Below you will find what personal data is collected and how and why it is collected and used by Abtrace:
We may collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law, as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect:
Healthcare Institutions are the intended buyers of our software products. In the role of representative, we collect different types of personal data to fulfil specific purposes including:
Health and Care Professionals are the intended Users of our software product. In that role, we collect different types of personal data to fulfil specific purposes:
When you apply to our open positions, we collect different types of personal data according to the stage of the recruitment process.
We may share your personal data (with the parties set out below for the purposes set out in this privacy policy. We may also share your personal data if the law otherwise requires or allows it.
We may share personal data with the following category third parties:
We do not currently share personal data of any type with third parties connected to advertising other than our website provider, which has inbuilt analytics services.
We may share data with third parties to whom we may, in the future, choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Under data protection law we must have a valid lawful basis to use your personal data.
Our main lawful basis for using or disclosing your personal data that it is necessary for the purposes our legitimate interests as a business to enable us to promote, provide, manage and develop our products; to manage our business and staff; and to protect you, our business, staff and customers. We make sure that we consider and balance any potential impact on you before we process your personal data for such purposes. You also have a right to object to us doing so (see section 8 below) and may contact us for further information (see section 9 below).
We may also use or disclose your personal data where it is necessary for compliance with a legal obligation that we are subject to.
We do not request or knowingly collect any Special Categories of Personal Data or Criminal Offence Data.
Where we are acting as a data processor only, the data controller determines the lawful basis and you should contact them for more information (see section 1 above).
Whenever we transfer your personal data out of the UK or EEA, we will comply with applicable data protection law. This includes ensuring appropriate safeguards are in place to protect your personal data and your privacy rights.
Some of our external third-party providers are based outside the UK and EEA, so their processing of your personal data will involve a transfer of data outside the UK and EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. This is outlined in our IT Security Policy. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
The Abtrace website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy policy of every website you visit.
You have rights under data protection laws in relation to your personal data:
These rights are subject to certain rules around when you can exercise them and when we may refuse your request. You can see a lot more information on them, if you are interested, on the UK Information Commissioner’s Office website.
If you wish to exercise any of the rights set out above, please contact us (see section 9 below).
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We have appointed a Data Protection Officer (DPO), who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details in section 9 below.
You have the right to make a complaint at any time to the Information Commissioner's Office ("ICO"), the UK supervisory authority for data protection issues (www.ico.org.uk). The ICO will, however, typically expect you to have given us the opportunity to resolve your concerns directly before you approach the ICO, so please contact us in the first instance.
If you have any questions about this privacy policy, or would like to exercise any of your rights, please email us at dpo@abtrace.co, heading your email with the title ‘Information Governance Query’ or write to us with your letter addressed to: Data Protection Officer, Abtrace, 8 Hermitage St, Paddington, London W2, 1BE, United Kingdom.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You can do this by emailing us. Thank you.
We may update our privacy policy to reflect changes that may occur to our website and/or the services we offer. Be sure to check in and have read every now and then. Thank you.
Cookie | Duration | Description |
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__hssrc | session | This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session. |
cookielawinfo-checkbox-advertisement | 1 year | Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . |
cookielawinfo-checkbox-analytics | 1 year | Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Analytics" category . |
cookielawinfo-checkbox-functional | 1 year | The cookie is set by the GDPR Cookie Consent plugin to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-marketing | 1 year | This cookie is set by the GDPR Cookie Consent plugin to store the user consent for the cookies in the category "Marketing". |
cookielawinfo-checkbox-necessary | 1 year | Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Necessary" category . |
cookielawinfo-checkbox-others | 1 year | Set by the GDPR Cookie Consent plugin, this cookie is used to store the user consent for cookies in the category "Others". |
cookielawinfo-checkbox-performance | 1 year | Set by the GDPR Cookie Consent plugin, this cookie is used to store the user consent for cookies in the category "Performance". |
CookieLawInfoConsent | 1 year | Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie. |
JSESSIONID | session | The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application. |
PHPSESSID | session | This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed. |
Cookie | Duration | Description |
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__cf_bm | 30 minutes | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
__hssc | 30 minutes | HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. |
bcookie | 2 years | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. |
bscookie | 2 years | LinkedIn sets this cookie to store performed actions on the website. |
lang | session | LinkedIn sets this cookie to remember a user's language setting. |
lidc | 1 day | LinkedIn sets the lidc cookie to facilitate data center selection. |
messagesUtk | 5 months 27 days | HubSpot sets this cookie to recognize visitors who chat via the chatflows tool. |
UserMatchHistory | 1 month | LinkedIn sets this cookie for LinkedIn Ads ID syncing. |
Cookie | Duration | Description |
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__hstc | 5 months 27 days | This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). |
_gcl_au | 3 months | Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. |
_jsuid | 1 year | This cookie contains random number which is generated when a visitor visits the website for the first time. This cookie is used to identify the new visitors to the website. |
CONSENT | 2 years | YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. |
hubspotutk | 5 months 27 days | HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. |
Cookie | Duration | Description |
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AnalyticsSyncHistory | 1 month | No description |
li_gc | 2 years | No description |
muc_ads | 2 years | No description |
sess | 7 days | No description |
Cookie | Duration | Description |
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_fbp | 3 months | This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. |
fr | 3 months | Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. |
personalization_id | 2 years | Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. |
test_cookie | 15 minutes | The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. |
VISITOR_INFO1_LIVE | 5 months 27 days | A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. |
YSC | session | YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. |
yt-remote-connected-devices | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. |
yt-remote-device-id | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. |