Abtrace is a trading name of the legal entity Abtrace Limited, which is a registered Limited company in England and Wales (Company No.11535661). The office location is: 8 Hermitage St, Paddington, London W2, 1BE, UK.
Abtrace is the data controller responsible for the Abtrace website and any use of personal data carried out under Abtrace’s control. Abtrace is registered with the Information Commissioner’s Office (ICO) under registration no ZA517064.
It also tells you about your privacy rights and how the law protects you.
If you have any questions, or would like to exercise your privacy rights, please see ‘How to contact Abtrace about privacy’ below.
Personal data, or personal identifiable information (PII), is information about an identified or identifiable individual. It does not include data which is not about an identified or identifiable individual or personal data rendered anonymous in such a manner that the individual is no longer identifiable (anonymous data).
Through our website at www.abtrace.co, you can contact us through the available form, chatbot, email or telephone provided. This website is not intended for children aged under 16.
We do not request or knowingly collect:
We aim to collect the minimum amount of information required for each specific purpose and roles by which you might interact with us. Below you will find what personal data is collected and how and why it is collected and used by Abtrace:
We do not collect:
Healthcare Institutions are the intended buyers of our software products. In the role of representative, we collect different types of personal data to fulfil specific purposes including:
Health and Care Professionals are the intended Users of our software product. In that role, we collect different types of personal data to fulfil specific purposes:
When you apply to our open positions, we collect different types of personal data according to the stage of the recruitment process.
We may share personal data with the following category third parties:
We do not currently share personal data of any type with third parties connected to advertising other than our website provider, which has inbuilt analytics services.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Under data protection law we must have a valid lawful basis to use your personal data.
Our main lawful basis for using or disclosing your personal data that it is necessary for the purposes our legitimate interests as a business to enable us to promote, provide, manage and develop our products; to manage our business and staff; and to protect you, our business, staff and customers. We make sure that we consider and balance any potential impact on you before we process your personal data for such purposes. You also have a right to object to us doing so (see section 8 below) and may contact us for further information (see section 9 below).
We may also use or disclose your personal data where it is necessary for compliance with a legal obligation that we are subject to.
We do not request or knowingly collect any Special Categories of Personal Data or Criminal Offence Data.
Where we are acting as a data processor only, the data controller determines the lawful basis and you should contact them for more information (see section 1 above).
Whenever we transfer your personal data out of the UK or EEA, we will comply with applicable data protection law. This includes ensuring appropriate safeguards are in place to protect your personal data and your privacy rights.
Some of our external third-party providers are based outside the UK and EEA, so their processing of your personal data will involve a transfer of data outside the UK and EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. This is outlined in our IT Security Policy. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
You have rights under data protection laws in relation to your personal data:
These rights are subject to certain rules around when you can exercise them and when we may refuse your request. You can see a lot more information on them, if you are interested, on the UK Information Commissioner’s Office website.
If you wish to exercise any of the rights set out above, please contact us (see section 9 below).
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to make a complaint at any time to the Information Commissioner's Office ("ICO"), the UK supervisory authority for data protection issues (www.ico.org.uk). The ICO will, however, typically expect you to have given us the opportunity to resolve your concerns directly before you approach the ICO, so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You can do this by emailing us. Thank you.