Triage

Allowing artificial intelligence to humanize the patient experience

// A HARMONISED WORKFLOW

Triage

Global overview of patients

Have a global view of the patients requiring your attention and manage the appointments in terms of clinical urgency, age of query,  specialised clinician and/or preferred medium of communication.

Free-text patient history

Avoids confusing and complex questions and allows free-text data typing for patients to be able to say what they want, as they want to their GP.

Triage
Triage

Communication management
& appointments booking

Send emails, SMSs and make phone calls to patients without leaving the portal for an patient communication management. Every interaction is logged for future reference.

// WHAT THEY SAY

A product that works

Transformative!

We have managed to get on top of our monitoring unlike other practices because of this tool. I’ve already halved number of HCA slots I need and planning on reducing staffing from January.

Senior Practice Manager
November 2020

// SIMPLICITY AT THE CORE

Master your workflow

Capturing incoming requests

We are able to capture 100% of your patient interface data and unlike other online consultation providers allow you to be reactive, as well as proactive to your workload.

Patients like it simple

Our algorithms may be complicated but we know patients want it simple and quick. Our platform has been designed to ensure this and allow submission of all types of queries.

Organise & prioritise

The queries are centralised and ready for your practice to sort, in just a few clicks.

Comment and archive

Free text comments and easy archival keep the flow of incoming queries simple and clean.

// QUESTIONS?

Check the FAQ

Is your product safe? 

Yes. The data that a patient enters via our website is not shared with any third party. It is processed by staff at GP surgery and reviewed by the clinical team at the patient’s registered practice. We are fully compliant with all data sharing agreements and ensure we uphold this to the best standards. You can check our compliance page for further details.

Who can use it? 

All registered patients at the practice are able to use the Abtrace portal. Remember, we capture data from all patient interface. Hence, if you call the practice, we will still have your patient query.

 How long would it take to go live in a practice? 

We have a dedicated team of experts to help practices implement our systems. This heavily depends on the current practice IT system and the Abtrace product you require and can range between days to a few weeks.

Is it integrated with current practice IT systems?

This is something we are actively working towards with System One and EMIS to make this super seamless for clinician use.

How much does it cost?

We have had significant interest in our products and therefore and are currently offering a limited number of pilots to ensure we get this right for all GPs. So please contact if you are interested and we can discuss packages for ongoing costs.

// GET STARTED

Free trial

Join our waiting list for a free trial to partner with Abtrace and transform your clinician as well as patient experience.




    Triage

    Allowing artificial intelligence to humanize the patient experience

    // A HARMONISED WORKFLOW

    Global overview of patients

    Have a global view of the patients requiring your attention and manage the appointments in terms of clinical urgency, age of query,  specialised clinician and/or preferred medium of communication.

    Triage

    Free-text patient history

    Avoids confusing and complex questions and allows free-text data typing for patients to be able to say what they want, as they want to their GP.

    Triage

    Communication management
    & appointments booking

    Send emails, SMSs and make phone calls to patients without leaving the portal for an patient communication management. Every interaction is logged for future reference.

    Triage

    // WHAT THEY SAY

    A product that works

    Transformative!

    We have managed to get on top of our monitoring unlike other practices because of this tool. I’ve already halved number of HCA slots I need and planning on reducing staffing from January.

    Senior Practice Manager
    November 2020

    // SIMPLICITY AT THE CORE

    Master your workflow

    Capturing incoming requests

    We are able to capture 100% of your patient interface data and unlike other online consultation providers allow you to be reactive, as well as proactive to your workload.

    Patients like it simple

    Our algorithms may be complicated but we know patients want it simple and quick. Our platform has been designed to ensure this and allow submission of all types of queries.

    Organise & prioritise

    The queries are centralised and ready for your practice to sort, in just a few clicks.

    Comment and archive

    Free text comments and easy archival keep the flow of incoming queries simple and clean.

    // QUESTIONS?

    Check the FAQ

    Is your product safe? 

    Yes. The data that a patient enters via our website is not shared with any third party. It is processed by staff at GP surgery and reviewed by the clinical team at the patient’s registered practice. We are fully compliant with all data sharing agreements and ensure we uphold this to the best standards. You can check our compliance page for further details.

    Who can use it? 

    All registered patients at the practice are able to use the Abtrace portal. Remember, we capture data from all patient interface. Hence, if you call the practice, we will still have your patient query.

     How long would it take to go live in a practice? 

    We have a dedicated team of experts to help practices implement our systems. This heavily depends on the current practice IT system and the Abtrace product you require and can range between days to a few weeks.

    Is it integrated with current practice IT systems?

    This is something we are actively working towards with System One and EMIS to make this super seamless for clinician use.

    How much does it cost?

    We have had significant interest in our products and therefore and are currently offering a limited number of pilots to ensure we get this right for all GPs. So please contact if you are interested and we can discuss packages for ongoing costs.

    // GET STARTED

    Free trial

    Join our waiting list for a free trial to partner with Abtrace and transform your clinician as well as patient experience.




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